"From managing enterprise network support for 15,000+ users to architecting high-converting WordPress sites and executing social media strategies."
I am a proactive Technical Analyst and Digital Strategist with over 6 years of experience. Currently, I serve on the Service Desk at MAS Technology Services, ensuring the digital heartbeat of a massive enterprise user base remains steady and secure.
My true strength lies in my dual-expertise: while I excel at IT infrastructure, hardware troubleshooting, and SLA adherence, I am equally passionate about creative digital growth. As a WordPress Developer and Social Media Manager, I build engaging websites and manage brand presence to deliver complete digital transformations.
Proficient in managing enterprise-level access, user logs, and cloud environments, providing reliable service desk support for 15,000+ users.
Certified knowledge in network defense, Fortinet Firewalls, and endpoint monitoring protocols to maintain system integrity.
Designing and building high-performance, responsive WordPress ecosystems and custom WooCommerce solutions for diverse businesses.
Proven track record in tracking high-volume workflows, maintaining SLAs, and ensuring the accuracy of technical administrative records.
End-to-end management of hardware deployment, vendor relations, and server administration to align IT strategy with business goals.
Providing dedicated network and Active Directory support, managing high-volume remote requests for 15,000+ global users with strict SLA adherence.
Driving digital brand transformations through custom web development, graphic design, video editing, and strategic social media management.
Managed IT hotline support and handled service requests via the JKIT portal, utilizing Azure AD for access modifications.
Administered the entire IT infrastructure, coordinated with POS vendors, and managed the technical support staff.
Custom WordPress development, promotional graphics creation, and targeted social media campaigns to secure localized bookings.
View WebsiteManaged the end-to-end digital footprint, created engaging visual content, and optimized their digital retail storefront.
View Facebook PageDirected online brand presence through targeted social media management, appetizing graphic design, and dynamic video edits.
View Facebook Page